Support
EHR/CGM
For immediate assistance regarding connectivity or access,
please call Fran Spinella -716.961.9907.
For all other inquiries (see examples below),
please contact Fran Spinella via email: fs28@buffalo.edu
EHR
- Adding a pharmacy
- Scanning documents
- New order entry items
CGM
- Duplicate accounts
- Provider schedules
- Adding a new physician
Software/Hardware
For immediate assistance regarding software or hardware issues (see examples below),please contact
Fran Spinella – 716.961.9907
Larry Tippett – 716.417.7407
Software
- Microsoft Office
- Adobe Acrobat
- Upgrades
Hardware
- Printer malfunction
- PC issues
- Computer accessories (mouse, keyboard, etc.)
VPN Access
For VPN troubleshooting, please contact either Fran Spinella - 716.961.9907 or Larry Tippett - 716.417.7407
For VPN access and setup, please refer to instructions in “Useful Links”, above.